Refund Policy for Sample/Preset Packs:
At Audiate Studios, we take pride in delivering high-quality digital products. Please note that due to the nature of our sample and preset packs being digital products, we do not offer refunds. We encourage customers to carefully review product details and specifications before purchasing.
If you encounter any issues with your download or have technical difficulties accessing the product, our customer support team is here to assist you. Please contact us at support@audiatestudios.com with any concerns, and we will work diligently to resolve the issue. Thank you for your understanding and trust in Audiate Studios.
Refund Policy for Services (Mixing, Mastering, Promotional, DJ Services, etc.):
Our services at Audiate Studios are designed to meet your specific needs, and we strive to deliver the highest quality. If, however, you are not satisfied with the service received, please refer to our refund policy below:
Eligibility:
Refund requests must be submitted within 14 days of the completion of the service. To be eligible for a refund, the service must not meet the agreed-upon specifications.
Refund Process:
To initiate a refund, please contact our customer support team at support@audiatestudios.com with your service details and a brief explanation of the reason for the refund. Our team will review your request and respond within 3 business days.
Refund Approval:
Approved refunds will be processed to the original method of payment. Please allow 5-7 business days for the refund to be reflected in your account. Non-Refundable Items: Services that have been completed and delivered as per the agreed specifications are non-refundable.
Contact Us:
If you have any questions about our refund policy, please reach out to support@audiatestudios.com.
Please note that Audiate Studios reserves the right to amend this refund policy at any time without prior notice.
FAQS
What genres do we specialize in for producing, mixing, and mastering?
While Audiate Studios has a strong foundation in electronic music, our expertise extends across a diverse range of genres. Whether it's electronic, pop, rock, hip-hop, or any other genre, our team is well-equipped to handle the unique characteristics and nuances of each style.
What makes Audiate Studios different in terms of electronic music production?
Our team consists of seasoned professionals with a genuine passion for electronic music and over 25 years combined experience with everything from Techno & House to Dub & DnB. We combine technical prowess with a deep understanding of the genre's evolving trends, ensuring that your tracks not only meet but exceed industry standards.
How does the collaboration process work for producing, mixing, and mastering?
The collaboration process begins with a detailed consultation where we discuss your vision, preferences, and project goals. We maintain open communication throughout, sharing drafts for feedback and adjustments until we achieve the desired result. Our goal is to bring your artistic vision to life while incorporating our expertise.
What sets Audiate Studios apart in terms of mixing and mastering services?
Our mixing and mastering services are characterized by a meticulous attention to detail. We leverage cutting-edge technology and a team of skilled engineers to ensure that your tracks not only sound polished but also retain the authenticity and artistic essence of your music.
Do you offer virtual or online collaboration for remote clients?
Yes, we embrace the digital age and offer virtual collaboration options for clients worldwide. Whether you're across town or on the other side of the globe, our online collaboration tools make it seamless to work together, ensuring your music gets the attention it deserves.
Contact Us:
Email: support@audiatestudios.com
Phone:
661-466-4370
About Us: